You’ll need certified death certificates in hand before you start. Most of the calls below require one.
Government agencies.
These first. Benefits keep paying until you stop them — and Social Security will claw back payments made after death.
- Social Security AdministrationThe funeral director usually reports the death to SSA as part of filing the certificate. Confirm they did. Then call 1-800-772-1213 to stop benefits and ask about the survivor benefit and $255 lump-sum death payment.
- Department of Veterans AffairsIf the person served, call 1-800-827-1000. This unlocks burial benefits, a flag, a grave marker, and possible survivor pensions. Have the DD-214 ready.
- Medicare / MedicaidReported automatically through SSA, but confirm. If the person was on Medicaid, the state may have a claim on the estate (Medicaid Estate Recovery) — ask an estate attorney.
- IRSNo immediate notification needed. A final personal tax return (Form 1040) is filed by the executor for the year of death.
- State revenue / tax departmentSome states require notification. Check your state's department of revenue.
- DMVTransfer or cancel the driver's license and vehicle titles. Rules vary by state. A certified death certificate is usually required.
- Voter registrationHandled automatically in most states via SSA death records, but if you get a ballot addressed to the deceased later, contact your county registrar.
Employer and retirement.
Time-sensitive because final paychecks, accrued PTO, and employer-provided life insurance all flow from here.
- Current employer or former employerNotify HR. Ask about: final paycheck, accrued vacation, employer-sponsored life insurance, 401(k) or pension, COBRA for surviving dependents, any unused flex-spending account.
- Retirement accounts401(k), IRA, 403(b), pension plans. Each institution requires a certified death certificate and a claim form from the named beneficiary.
- Union or professional associationsSome unions and professional groups have death benefits or life insurance policies members don't remember enrolling in. Worth a call.
Banks and financial.
Freeze accounts to prevent fraud, but expect delays. Joint accounts usually pass to the surviving owner automatically. Sole accounts go through probate or transfer-on-death (TOD) instructions.
- Every bank and credit unionBring a certified death certificate and proof you're the executor. If there's no will, the bank may freeze the account until probate appoints someone.
- Brokerage and investment accountsIf the account has a transfer-on-death (TOD) beneficiary, the transfer is straightforward. Otherwise, it goes through the estate.
- Credit cardsCall each issuer. Cards held solely in the deceased's name get closed; authorized users lose access; joint cardholders are still liable. Do not use a deceased person's credit card, even for funeral expenses.
- Mortgage companyThe mortgage doesn't go away on death. Who's responsible for it depends on how the deed is titled and the estate plan. Contact the lender and an estate attorney.
- Student loansFederal student loans are discharged on death with a certified death certificate. Private loans vary — check the terms.
- Auto loanPayments are still owed. If the car will be kept in the family, someone needs to keep paying until title is transferred.
- Life insurance companiesFile a claim for each policy. Employer-provided life insurance, mortgage insurance, credit card life insurance, and AAA memberships sometimes include accidental-death coverage people forget about.
Daily life.
Less urgent, but easy to miss. These will keep charging monthly until someone cancels them.
- Utilities — electric, gas, waterTransfer to the surviving household member or cancel if the home is being sold. Have the last bill handy.
- Internet, cable, cell phoneMost providers will waive early-termination fees with a death certificate. Cell phone numbers can be ported to a family member if needed.
- Landlord or HOAIf the person rented, most leases terminate on death of the sole tenant (check state law). HOAs need a certificate to update the owner of record.
- Homeowner's and auto insuranceDon't cancel until you're sure the property is sold or retitled — you don't want the house uninsured during probate.
- Health insuranceCancel the deceased's coverage effective the date of death. Surviving spouses may be eligible for COBRA or ACA special-enrollment.
- Subscriptions and membershipsNetflix, Amazon Prime, gym, streaming music, magazines, boxes, Costco, AAA, roadside service. Look at the last two months of bank and credit card statements to find them all.
- Post officeFile a mail-forwarding request to the executor's address so nothing important gets missed.
Personal, digital, and less-obvious.
Easy to forget, but meaningful. These are the things that prevent fraud, close loose ends, and protect the person's memory online.
- Credit bureausSend a certified death certificate to Equifax, Experian, and TransUnion to put a 'deceased' flag on the credit file. This prevents identity theft — stolen identities of the recently deceased are a common fraud target.
- Email providersGmail, Apple ID, Yahoo, Microsoft. Each has a deceased-account policy. Google's Inactive Account Manager and Apple's Legacy Contact are the cleanest routes, but only if the person set them up in advance.
- Social mediaFacebook offers memorialization or account deletion. Instagram has similar options. LinkedIn, X, TikTok each have their own process. You'll need a death certificate and proof of relationship.
- Professional licensesMedical, legal, real estate, cosmetology, teaching — state licensing boards need to be notified, especially if the license was active.
- Safe deposit boxSome states restrict access to safe deposit boxes after death until probate authorizes it. Don't assume you can walk in with a key.
- PetsIf the deceased lived alone with a pet, make sure the pet has a new home. If the will named a caretaker, start that conversation.
The one-page version.
If you only remember four groups, remember these, in this order:
- Benefits— Social Security, VA, pension, employer life insurance
- Money— banks, brokerages, credit cards, mortgage, life insurance
- Daily life— utilities, phone, subscriptions, landlord
- Digital & identity— credit bureaus, email, social media
When you run into a decision that affects the estate — anything involving the will, probate, property, or taxes — that’s the moment to loop in an estate attorney if you haven’t already.